Problems With Services

What do I do if I have problems with services such as building work, car repairs, etc?

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The Supply of Goods and Services Act 1982, provide consumer rights in relation to services. These rights are that:

• the service must be carried out with reasonable care and skill; and
• the service must be carried out within a reasonable time, unless a specific time has been agreed; and
• the service must be provided at a reasonable cost, unless a specific price has been agreed

For more information about these rights, see the Services Fact Sheet.

There are some specific fact sheets for services where we see recurring problems:

• Builders
• Dry Cleaning
• Package Holidays
• Supplier has gone out of business

Also see our section on How to Complain

North East Derbyshire Citizens Advice Bureau is a company limited in England and Wales with company number 5933725
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